Shipping

We deliver either by courier or Royal Mail to addresses in mainland UK.

LAST POSTING DATE FOR ITEMS BEING SENT BY FIRST CLASS ROYAL MAIL IS 20th DECEMBER AND 15TH DECEMBER 2011 FOR PARCELS.Hug Rugs and Turtle Mats may take a little longer to arrive.

Our standard delivery charge is £4.95 to an address in mainland UK, but for some orders we ask that you contact us in advance of placing your order as heavier items require a higher postage and packing cost than the £4.95 default amount for the website. For these larger orders, please contact us for a price on t: 01423 339543 or send an e-mail to: info@shootsandroots.co.uk.
Plants can also be collected direct from our nursery by prior arrangement at no charge (please note our nursery does not open to the public).

Accessories usually take 7-10 days. Turtle Mats and Hug Rugs may take up to 14 days.

Container Plants
Order: Anytime of year
Delivery: Within 7-10 days of order

To make sure each Shoots and Roots plant is delivered to you in the best possible condition, bareroot deliveries are made in early Spring for all plant orders confirmed before the end of April. Orders placed after the end of April are delivered the following Spring. All bare root plants are also available as Container Grown Perennials in pots.

Bare Root Perennials
Order before: 31st March
Delivery: March and April

Bulbs
Order before: 30th November
Delivery: Autumn the same year. Please note that we may run out odfstaock towards the end of the season.

Please note that all plants in the "Bulbs" section are delivered in Autumn and the delivery charge for bulb orders is £4.95. All bulbs are also available as Container Grown Perennials in pots at other times of year.

Returns

Every care is taken to ensure that the plants arrive in prime condition - please follow planting instructions (FAQs). If you have a complaint please contact us by e-mail immediately and always within 5 days.

Cancellation Policy

You may cancel your order at any time within 7 days of placing your order for a full refund, unless goods have already been despatched.

Faulty Goods

If you are unhappy with any products purchased from Shoots and Roots you may return them to us in their original condition within 5 days of receipt. We will then issue a refund for your goods.

Please repack the items in their original packaging and send them to the address on the invoice. For your protection we recommend that you use a recorded delivery service as Shoots and Roots cannot be held responsible for non-receipt of goods. Refunds of postage and packaging will only be made for faulty goods.